Customer Contact Center Agent - Private Hospital (Bali)

Join Infomedia Nusantara as a Customer Contact Center Agent for a leading private hospital in Bali! This is a unique opportunity to provide exceptional service in a dynamic healthcare environment, supporting patients and medical staff with professionalism and care. As a Customer Contact Center Agent, you'll be the first point of contact for patients, answering inquiries, scheduling appointments, and resolving issues efficiently. This role is perfect for someone who thrives in a fast-paced setting, enjoys helping others, and has excellent communication skills.

Infomedia Nusantara is a trusted name in the healthcare industry, known for its commitment to excellence and patient satisfaction. Located in various areas across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this hospital offers a vibrant and supportive work environment. Whether you're a seasoned professional or just starting your career, this role provides excellent opportunities for growth and development.

In this role, you will handle inbound and outbound calls, manage patient records, and ensure smooth communication between patients and the hospital staff. Using tools like CRM systems and telephony software, you'll deliver top-notch service that meets the hospital's high standards. Join us and be part of a team that makes a real difference in the lives of our patients.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with professionalism and efficiency
• Manage patient records and appointment scheduling using CRM systems
• Provide accurate and timely information to patients and medical staff
• Resolve patient inquiries and complaints promptly and courteously
• Ensure smooth communication between patients and hospital departments
• Maintain high standards of quality and accuracy in all interactions
• Adhere to hospital policies and procedures
• Participate in team meetings and continuous improvement initiatives

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role
• Proficient in using CRM systems and telephony software
• Strong communication skills in both English and Bahasa Indonesia
• Ability to work in a fast-paced and dynamic environment
• Excellent problem-solving and multitasking skills
• High attention to detail and accuracy
• Familiarity with healthcare terminology and processes
• Ability to work well under pressure and meet deadlines

🛠️ Keahlian

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