Healthcare Customer Service Representative (CSR) - Night Shift with 20% Differential | Bali, Indonesia

Join Nezda Technologies as a Healthcare Customer Service Representative (CSR) and make a meaningful impact in the lives of patients and healthcare providers every day. Based in beautiful Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua), you'll be part of a dynamic team dedicated to improving healthcare services through exceptional customer service. In this role, you'll handle incoming calls, emails, and chat inquiries from patients and healthcare providers, ensuring their needs are met with efficiency and empathy. This is a night shift position with a 20% differential, offering a unique opportunity to contribute to the healthcare industry while enjoying Bali's vibrant lifestyle.

As a Healthcare Customer Service Representative (CSR), you'll be the first point of contact for patients and healthcare providers, providing them with the information and support they need. You'll use our proprietary CRM system, Salesforce, to manage customer interactions and ensure seamless communication. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping others, and is passionate about healthcare.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chat inquiries from patients and healthcare providers, providing prompt and efficient support.
• Use Salesforce to manage customer interactions, track inquiries, and ensure timely follow-ups.
• Assist in resolving customer issues and escalate complex cases to the appropriate teams.
• Maintain accurate and up-to-date customer records in the CRM system.
• Provide excellent customer service, ensuring high satisfaction levels and positive feedback.
• Collaborate with cross-functional teams to ensure smooth and efficient healthcare service delivery.
• Stay updated on the latest healthcare trends and industry developments to better assist customers.
• Participate in team meetings and training sessions to continuously improve customer service skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using Salesforce or similar CRM systems.
• Strong communication skills, both written and verbal, with the ability to handle difficult customers professionally.
• Excellent problem-solving skills and the ability to work under pressure.
• Fluency in English, both spoken and written, is a must. Knowledge of Bahasa Indonesia is a plus.
• Ability to work night shifts, including weekends and holidays, as required.
• Bachelor's degree in a related field (e.g., Healthcare, Business, Communications) is preferred.
• Passion for healthcare and a commitment to providing excellent customer service.

🛠️ Keahlian

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