Order Taker & Housekeeping Administrator - Luxury Hotel in Seminyak

Join Tijili Seminyak Hotel, a premier luxury destination in the heart of Bali’s most vibrant area, as an Order Taker & Housekeeping Administrator. This dynamic role combines front-line guest service with administrative excellence to ensure seamless operations in our 5-star hotel.

As an Order Taker, you’ll be the first point of contact for our guests, handling reservations, check-ins, and check-outs with professionalism and efficiency. You’ll also manage room service orders, ensuring timely delivery and exceptional guest satisfaction. Our Housekeeping Administrator role requires you to oversee daily housekeeping operations, coordinate cleaning schedules, and maintain the highest standards of cleanliness and guest comfort.

At Tijili Seminyak Hotel, you’ll work in a vibrant, fast-paced environment where your contributions directly impact the guest experience. With opportunities for growth and development, this role is perfect for someone looking to excel in a luxury hospitality setting.

📋 Tanggung Jawab Pekerjaan

• Handle guest reservations, check-ins, and check-outs with a friendly and professional demeanor.
• Manage room service orders, ensuring timely delivery and high-quality service.
• Oversee daily housekeeping operations, including scheduling and coordinating cleaning tasks.
• Maintain and update housekeeping records and inventory using our in-house management system.
• Ensure all rooms and public areas are cleaned and maintained to the highest standards.
• Train and mentor housekeeping staff to uphold quality and efficiency standards.
• Address and resolve guest complaints related to housekeeping and room service.
• Collaborate with the front desk and other departments to ensure smooth operations and exceptional guest experiences.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, preferably in a luxury hotel setting.
• Strong communication and interpersonal skills to interact with guests and staff effectively.
• Proficiency in English, both written and spoken.
• Knowledge of housekeeping operations and best practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with hotel management software, such as PMS (Property Management System) and inventory management tools.
• Certification in housekeeping management is a plus.
• Flexible and adaptable to changing priorities and guest needs.

🛠️ Keahlian

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